popsiclemarket Return & Refund Policy

Return Window

At popsiclemarket, we want you to shop with confidence. You may request a return within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even after the 30-day window has passed.

Items that cannot be returned:

• Final sale merchandise (clearly identified as final sale at the time of checkout)
• Personal care, hygiene, and intimate apparel items that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Products damaged as a result of customer misuse, improper storage, or failure to follow the product handling instructions
• Items sent back after the 30-day return window without prior written authorization from popsiclemarket support

How to Initiate a Return

1. Send an email to our support team at support@popsiclemarket with your complete order number, the item(s) you would like to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging with your initial message.
2. Our team will review your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) you are returning so they are protected during transit, and clearly write the assigned RMA number on the outside of the shipping package. Please do not write on the original product packaging itself.
4. Send the package to the return address listed in your RMA confirmation email, using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be declined upon receipt or may face substantial processing delays. popsiclemarket cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once popsiclemarket receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims where valid photo evidence was provided upfront, refunds are issued within 1–2 business days of claim approval. Please note that your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on their processing timelines. Original shipping charges are non-refundable unless the return results from an error on our part (for example, we shipped an incorrect or damaged item). popsiclemarket issues all refunds directly to the original payment method used at checkout; store credit will be provided only when the customer explicitly requests it at the time of the return.

Damaged or Incorrect Items

If your order arrives damaged, includes incorrect items, or does not match its description, please contact us within 7 days of delivery and include clear photos of the issue, your order number, and details about the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees associated with sending back the affected item.

Return Shipping Costs

Customers are responsible for standard return shipping costs, except when the item is defective, was damaged in transit, or the issue stems from an error made by popsiclemarket. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For any return caused by a popsiclemarket error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs, and no deductions will be made from your refund.